Privacy policy

Last updated: September 15, 2026

GOBY INCENSE (“GOBY INCENSE,” “we,” “us,” or “our”) operates this online store and website. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, submit a review, or otherwise interact with our services.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

Personal Information We Collect

Depending on how you interact with our website, we may collect or process the following categories of personal information:

  • Contact information, including your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information, including products viewed or purchased, order history, returns, refunds, discounts, payment method, payment status, and transaction details.
  • Payment information. Payment card information is processed by Shopify and its payment service providers. GOBY INCENSE does not directly store your complete payment card number.
  • Communications, including information you provide when contacting customer support, submitting a contact form, or communicating with us about an order.
  • Reviews and other content that you choose to submit through our website or a review service available on the website.
  • Device and usage information, including your IP address, browser type, device information, network connection, referring pages, pages viewed, and interactions with our website.
  • Marketing preferences, including whether you have subscribed to or unsubscribed from promotional emails.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, contact us, subscribe to marketing emails, submit a review, or otherwise provide information to us.
  • Automatically when you visit or interact with our website, including through cookies, pixels, and similar technologies.
  • From Shopify and service providers that help us operate our store, process payments, fulfill orders, provide customer support, analyze website activity, deliver advertising, or provide other business services.
  • From advertising, analytics, and business partners where permitted by applicable law.

How We Use Personal Information

We may use personal information to:

  • Process payments, fulfill orders, arrange shipping, and provide order updates.
  • Process returns, refunds, replacements, and other order-related requests.
  • Respond to questions and provide customer support.
  • Operate, maintain, personalize, and improve our website and services.
  • Display product recommendations and understand how visitors use our website.
  • Send promotional emails where you have chosen to receive them.
  • Measure and improve advertising and marketing activities.
  • Detect and prevent fraud, misuse, security incidents, and other harmful activity.
  • Comply with applicable laws, respond to lawful requests, and enforce our terms and policies.

Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, prevent fraud, and support advertising and marketing.

Depending on your location and the privacy settings available on our website, you may be able to manage non-essential cookies or other data-sharing preferences through our cookie banner or privacy controls.

Marketing and Advertising

If you subscribe to promotional emails, we may use your email address to send news, product information, and other marketing communications. You may unsubscribe at any time by using the unsubscribe link included in those emails.

We may work with Shopify and advertising or analytics providers to measure website activity and show advertisements that may be more relevant to you. Depending on where you live, certain disclosures for targeted advertising may be considered a “sale” or “sharing” of personal information under applicable privacy laws.

You can submit an applicable opt-out request through our Your Privacy Choices page.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our services, including:

  • To Shopify, which hosts and supports our online store.
  • To payment processors and financial service providers that process transactions.
  • To fulfillment providers, shipping partners, customs service providers, and carriers that help deliver orders.
  • To customer support, email, review, analytics, advertising, security, cloud-storage, and technology providers that perform services on our behalf.
  • When you request, direct, or consent to a disclosure.
  • When required to comply with applicable law, lawful legal process, or requests from government authorities.
  • When reasonably necessary to protect our customers, our business, our website, or the rights and safety of others.
  • In connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of business assets.

Service providers may process personal information only as necessary to provide their services to us and in accordance with their own privacy obligations.

Relationship With Shopify

Our store is hosted by Shopify. Information submitted through our website is transmitted to and processed by Shopify and service providers that may be located in countries other than the country where you live.

Shopify may process information about your interactions with our store to provide, protect, improve, and personalize its services. Where Shopify Network Intelligence or other enhanced Shopify services are enabled, Shopify may also use information from your interactions with our store together with information from other Shopify merchants to provide those services.

For more information about Shopify’s processing practices and privacy rights, please review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, fulfill legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Retention periods may vary depending on the type of information and the reason it was collected.

Security

We use reasonable administrative and technical measures intended to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive payment card details or other confidential financial information through email or our contact form.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of certain personal information.
  • Receive a portable copy of certain personal information.
  • Opt out of certain sales, sharing, or processing for targeted advertising.
  • Withdraw consent where processing is based on your consent.
  • Appeal a decision regarding a privacy request where applicable.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before completing a request, as permitted or required by law.

You may submit a privacy request by contacting us at customer@gobyincense.com.

You may also use our Your Privacy Choices page to submit an applicable opt-out request. Where legally required and technically supported, we recognize Global Privacy Control signals as requests to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal. More information is available at Global Privacy Control.

We will not discriminate against you for exercising an applicable privacy right.

Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. Even if you unsubscribe from marketing communications, we may continue to send non-promotional messages relating to your orders, transactions, or customer service requests.

Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

International Transfers

GOBY INCENSE, Shopify, and our service providers may transfer, store, or process personal information in countries other than the country where you live. Where required, appropriate safeguards will be used for international transfers of personal information.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Complaints

If you have a concern about how we handle personal information, please contact us at customer@gobyincense.com.

Depending on where you live, you may also have the right to contact your local privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal obligations. When we make changes, we will post the revised Privacy Policy on this website and update the “Last updated” date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, contact us at customer@gobyincense.com.